Delete Your Account
We're sorry to see you go. Here's how to permanently delete your VerticalClimb account.
How to Delete Your Account
- Open the VerticalClimb app on your device
- Tap the Profile tab (bottom navigation)
- Tap the Settings gear at the top
- Tap Delete account
- Confirm the deletion when prompted
Important: Deletion is immediate and permanent. It can't be undone, and a deleted account can't be restored.
Can't Open the App?
You can ask us to delete your account without the app. Email admin@fullverticalclimb.com from the email address on your account and say you want it deleted. We'll delete it and reply to confirm. The same rules apply as in the app: deletion is permanent, and the items under "What Isn't Removed Right Away" below still apply.
What Gets Deleted?
When you delete your account, the following are removed:
- Your profile (username, display name, bio, photo)
- All climbing logs and progress data
- Your goals and training plans
- Leaderboard entries
- AI Coach conversation history
- Your uploaded photos and videos (the files are erased from storage, usually within about 20 minutes)
- Your email address and authentication records
Still Need Help?
If you're having trouble deleting your account or have questions, contact our support team:
Email: admin@fullverticalclimb.com
We typically respond within 24 hours.
What Isn't Removed Right Away
- Encrypted database backups are kept for 30 days for disaster recovery, so deleted data may remain in a backup for up to 30 days before it is gone for good.
- Competition results published by an organiser stay published. Contact us if you want your name removed from them.
- If a gym uploaded a start list with your email, that email is deleted on the schedule in our Privacy Policy.